Shipping policy
Shipping Policy
Order Processing
All orders are processed within 5-8 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping costs and delivery times are calculated at checkout based on your location.
Estimated delivery times:
- Switzerland: 3-8 business days
- Europe: 5–8 business days
- International: 5–12 business days
Please note that delivery times are estimates and may vary due to customs or carrier delays.
Free Shipping
We offer free shipping on orders over [CHF 75].
International Shipping & Customs
For international orders, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping price.
Shipping Restrictions
Due to regulations, some supplements or cosmetic products may not be shipped to certain countries. If your order is affected, we will contact you.
Tracking Your Order
Once shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers or customs. If your package is significantly delayed or lost, please contact us at info@herbplus.ch , and we will assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will review and resolve the issue as quickly as possible.